Introduction: Obstructed View at a Pink Concert Sparks Refund Dispute
A concertgoer was left extremely disappointed after purchasing premium tickets to see Pink, only to discover that the view from their seats was severely obstructed. Kristi Clynes, a resident of Auburndale, Florida, purchased two tickets for $504 through Ticketmaster, expecting a clear view of the stage. However, upon arriving at the venue, Clynes found a mixing booth, scaffolding, and a camera person directly blocking nearly two-thirds of the stage. This situation led her to seek a full refund from Ticketmaster, but her request was initially denied.
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Obstructed View at the Pink Concert: No Warning on Ticketmaster
Kristi Clynes purchased her tickets through Ticketmaster with no indication that the view from her seats would be obstructed. Upon arriving at the concert, she found the view severely blocked by a mixing booth and other equipment. Despite her immediate request to be moved, the venue staff explained that the concert was sold out, leaving no other available seating options. The obstruction rendered nearly two-thirds of the stage invisible, a significant issue considering the premium price paid for the tickets.
Ticketmaster Acknowledges the Mistake, Offers Partial Refund
Ticketmaster admitted that the tickets were not clearly labeled as having an obstructed view, violating its own terms of sale. However, the company initially refused to provide a full refund, citing the event organizer as the responsible party. Instead, Ticketmaster offered a partial refund of the service fees, approximately $50 per ticket, which Clynes found inadequate given the circumstances. She argued that a full refund was warranted, considering the substantial obstruction that impacted her concert experience.
A Full Refund: What Should Be Done in This Situation?
Clynes’ experience highlights a common issue faced by many consumers: purchasing tickets based on false or incomplete advertising. Ticketmaster, known for selling tickets to high-demand events, clearly states that obstructed view tickets will be marked accordingly. In this case, the tickets were not marked as such, leaving Clynes with a compromised concert experience.
Given that Ticketmaster acknowledged its mistake, Clynes believes that a full refund is justified, especially after paying over $200 per ticket for seats that were not as advertised. The partial refund for the service fees does not adequately address the significant inconvenience caused by the obstructed view.
How to Handle Ticket Disputes with Ticketmaster
If you find yourself in a similar situation with Ticketmaster, it’s important to document your experience, including any communications with the company and venue staff. As demonstrated in this case, persistence can lead to a more satisfactory resolution. Consumers are entitled to a full refund if the product or service does not meet the expectations set by the seller, and this applies to events where ticket descriptions are misleading or incomplete.
Conclusion: A Refund for a Poor Concert Experience
In Kristi Clynes’ case, a full refund from Ticketmaster would be entirely justified. The company failed to provide clear labeling about the obstructed view, which violated its own terms of service. While Ticketmaster initially offered a partial refund for the service fees, a complete refund for the tickets would be the most appropriate action given the severity of the obstruction and the premium price paid.
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Penulis: Amelia Juniarti
