Introduction: Ticketmaster Refund Issue After Concert Obstruction
Kristi Clynes, a concertgoer from Auburndale, Florida, recently encountered a major disappointment when she attended a Pink concert. After purchasing two premium tickets for $504 through Ticketmaster, she discovered upon arrival that the view from her seats was severely obstructed. Despite reaching out to the venue staff and receiving an admission of fault from Ticketmaster, she was initially offered only a partial refund. Here’s a closer look at the issue and how she can pursue a full refund for her obstructed view.
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Obstructed View at the Concert: What Happened?
Kristi and her companion were excited to see Pink perform but were immediately frustrated when they discovered that their seats had a restricted view of the stage. The mixing booth, scaffolding, and a camera person blocked approximately two-thirds of the stage, making it impossible for them to fully enjoy the concert. Although Kristi tried to resolve the issue by contacting venue staff, she was told that the concert was sold out, leaving no available alternative seating.
Ticketmaster Admits Fault, But Partial Refund Offer Falls Short
Upon contacting Ticketmaster, Kristi was told that the tickets were not marked as having an obstructed view, breaching the company’s own terms of sale. However, instead of offering a full refund, Ticketmaster initially placed the blame on the event organizer, offering only a refund of the service fees — approximately $50 per ticket. Kristi felt this was insufficient considering the significant obstruction and the premium price she paid for the tickets.
Why a Full Refund Is Justified
Ticketmaster is responsible for selling tickets that accurately represent the seating conditions. When a ticket has an obstructed view, it is supposed to be clearly marked, which was not the case in Kristi’s situation. Paying over $200 per ticket for seats that were not as advertised is completely unacceptable. Given Ticketmaster’s admission of fault, a full refund is entirely reasonable to compensate for the inconvenience experienced.
What Should Ticketmaster Do?
Kristi’s situation highlights an important issue many consumers face: the sale of tickets that do not meet the advertised standards. As Ticketmaster acknowledges that the tickets were not marked with the proper warnings, it’s clear that they owe Kristi a bigger refund than the partial service fee return initially offered. A full refund would properly address the inconvenience and dissatisfaction caused by the obstructed view.
How to Pursue a Full Refund
If you find yourself in a similar situation, it’s crucial to document all your communications with the company. This includes email correspondence, phone calls, and any interaction with venue staff. When you experience an issue with a service like a concert ticket, persistence is key in securing a satisfactory resolution. Kristi’s approach to reaching out to Ticketmaster directly and documenting her concerns was the right course of action.
Conclusion: Full Refund for a Poor Concert Experience Is Warranted
Ticketmaster’s initial offer of a service fee refund was inadequate given the circumstances. Kristi’s experience of paying premium prices for obstructed seating, compounded by Ticketmaster’s admission of fault, justifies a full refund. For consumers facing similar situations, standing firm and advocating for the proper compensation is essential in receiving fair treatment.
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Penulis: Amelia Juniarti
